Privacy Policy

1. Information We Collect

We collect information you provide directly when you:

• Purchase a guide (name, email address, phone number)
• Contact us via WhatsApp or email (conversation content)
• Submit a form or inquiry on the platform
• Opt in to WhatsApp or email communications

We also collect technical data such as IP address, browser type, and pages visited through standard server logs and analytics tools.

2. How We Use Your Information

We use your information to:

• Deliver your purchased guide
• Send payment receipts and order confirmations
• Provide WhatsApp or email support
• Send nurture communications if you have opted in
• Improve our platform and content
• Comply with legal and tax obligations

We do not sell your personal information to third parties.

3. Payment Data

Payments are processed by Razorpay. JourneyChoice does not store credit card or debit card numbers. We store only the transaction reference, payment status, and amount required for order management and refund processing.

4. Communications Consent

By purchasing a guide, you consent to receiving a delivery confirmation and support CTA. For ongoing WhatsApp or email nurture communications, explicit opt-in is required. You may opt out at any time by replying STOP on WhatsApp or clicking unsubscribe in email.

5. Data Retention

We retain your purchase records for 7 years for accounting and legal compliance. We retain communication data for 2 years. You may request deletion of non-legally-required data by contacting us at privacy@journeychoice.org.

6. Your Rights

You have the right to:

• Request a copy of your personal data
• Request correction of inaccurate data
• Request deletion of non-legally-required data
• Opt out of all marketing communications

To exercise these rights, email privacy@journeychoice.org.

7. Contact

For privacy questions or requests, contact us at privacy@journeychoice.org.